Privacy Policy

Last Updated: July 2026 At ELENORM, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use our website or place an order. Information We Collect When you place an order or contact us, we may collect: * Full Name * Email Address * Phone Number * Delivery Address * Order Information * Payment Method * Transaction Details (if applicable) We may also collect basic technical information such as your browser type, device information, and website usage to improve your shopping experience. How We Use Your Information Your information is used to: * Process and deliver your orders * Contact you regarding your order * Provide customer support * Improve our products and services * Send important updates related to your purchases * Prevent fraud and maintain website security We do not sell your personal information to third parties. Payments Cash on Delivery (COD) is our default payment method. If digital payment methods such as bKash or Nagad are available, transaction information is collected only to verify your payment and process your order. Cookies Our website may use cookies to remember your preferences, keep your shopping cart active, improve performance, and analyze website usage. You can disable cookies through your browser settings, although some features may not function properly. Data Security We use industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no online system is completely secure, we continuously work to safeguard your data. Third-Party Services We may use trusted third-party services for payment processing, website analytics, image hosting, email communication, and order management. These providers only receive the information necessary to perform their services. Your Rights You may request to: * Access your personal information * Correct inaccurate information * Update your details * Request deletion of your personal information where legally permitted To make a request, please contact us using the information below. Children’s Privacy ELENORM does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, it will be removed promptly. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on this page. Contact Us If you have any questions about this Privacy Policy or how your information is handled, please contact us. Email: elenormbd@gmail.com Phone: +8801540406766 Location: Bangladesh